SAP Labs Canada,
“The need for highly effective knowledge work capabilities is becoming increasingly urgent. Yet most organizations do not have a comprehensive picture of what knowledge work is, and of what aspects would be most profitable to improve.”
Douglas Engelbart (PDF)
Integrating the use of social collaboration tools in our daily work could empower us (technical communicators) and allow us to serve customers better.
“…we live our creative and emotional lives online because somebody thought to give us a computer that suggested there might be something more important than a spreadsheet. ”
“Talent wins games, but teamwork and intelligence win championships.”
“We need to become better at being humans. Learning to use symbols and knowledge in new ways, across groups, across cultures, is a powerful, valuable, and very human goal. And it is also one that is obtainable, if we only begin to open our minds to full, complete use of computers to augment our most human of capabilities.”
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