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Information
Technical communication involves collecting and processing information to describe the most effective way to use a product in the most efficient way. Documentation deliverables, such as manuals and online guides, represent and convey information about concepts, functions, procedures, and processes.
Best
practices
in information
development
produce
high-quality content -
Knowledge
Technical communication is about collecting, classifying, consolidating, and conveying special types of business, company, industry, and product information. Formal and ad hoc information exchange initiated during information development promotes constructive knowledge transfer within and between other expert fields.
Collaboration and
knowledge transfer is
techno-centric and
people-centric -
Process
Technical communication is governed by different processes that are performed to meet the needs of users and business strategy. Process optimization is essential to ensure that documentation processes fit in the overall project framework, to achieve quality goals, and to maximize return on investment.
Organizational activities must be performed and guidelines must be followed throughout a project and in sync with the product life cycle.
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